Terms & Conditions
Terms & Conditions
1010. Terms & Conditions Document
These terms & conditions (the “T&C” or “Terms”) govern your access and use of our Website and services at Essaynook.com (the “Website”) & it’s affiliated blogs. Please read them carefully.
The Website is owned and operated by Intelliessays, Inc.
1. Order Placing and Registration
1.1. While registering with the Website, please use a valid email address where you can be reached. We may be required to contact you.
1.2. Messaging System & Live Chat: We use the messaging system for communicating which can be reached in the Clients profile page or on our website pages. Additionally, our support team uses a message system for communication with the Client and the Writer. Please check the messages regularly, and promptly address any questions, concerns or additional instructions using this interactive feature.
1.3. Tracking the job order status: When a job order is created by a Customer, both Customer and Writer can use the tracking system to know the status of the job. We also provide the status and percentage of work completed. The possible statuses of the job are:
“Bidding” – A job order is created by Client. Client waits for Writers’ bids.
“In Progress” – Client selects a suitable Writer and approves the bid. Writer starts the work on Order. Writer delivers the first version of the Product. Client reviews the Product and asks for revision where necessary.
“Finished” – The status will appear after the client approves the paper.
“Cancelled by Customer” – Client cancels order which is in “Bidding” or “In Progress” status; no financial implication for the Client.
“Cancelled by System” – system cancels the Order automatically due to no payment & where the client’s deadline has expired; no financial implication for the Client.
2. Order Payment
2.1. Before the support team assigns a paper to a suitable writer, the client has to fund for the project fully. The support team then shall release the agreed part of fee on completion and delivery of the particular agreed stage of work by the Writer and its acceptance by you. After the final document is delivered to you and the payments are released to the writer, the client is entitled to request for revisions if they see it fit.
After 14 days from the Order deadline one part of payment will be released automatically to the Writer. In case the Order is at the final stage, it will automatically become auto-finished.
3. Order Processing
3.1. Order volume. Each Order placed by the Client has a required volume, that is measured by the number of pages. One page equals 275 words. Upon the Product delivery the document received has to match the expected number of pages metric. Should there be a page/number of words mismatch, the Client may request to reformat the paper to match the number of words/pages. This clause does not apply to special projects such as Excel calculations, Powerpoint presentations and coding projects.
3.2. Changes of Order details. The Client may provide changes to the scope of work only if the Writer has not started the work yet. No changes can be made once the Writer has started researching and working on the Order. Should the Order details increase in volume, Order complexity or narrow the completion terms, the Client will be asked to cancel the current Order and place a new one with correct requirements.
3.3. Resources. Should the Client require specific resource material to be utilized in the Order process, she/he must specify those resources and/or provide them to the Writer
3.4. Communication. The Client is highly encouraged to communicate with the Support team, using the chat at the Website, and the messaging system of the Website, when seeking more information/clarifications.
3.5. Progress tracking. The Client may track the progress of his/her Orders by using his/her personal Account, where information about his/her Order and its status is displayed. The Client may as well contact support by using the messaging system of the Website available 24/7, to get updates on his or her Order status.
3.6. Order cancellation. Once you proceed to the last part/ stage of an order, cancellation and refund of the last part of the payment are technically impossible.
4. Order Delivery
4.1. We are responsible for the delivery of the Product and for meeting the deadline indicated in the Order.
4.2. It is the Client’s personal responsibility to ensure availability of delivery channels once we have provided the Product to the Client. We will not be held responsible for an incorrect email address indicated by the Client in the profile, spam filters, internet outages and general client negligence to provide communication channels and other contact means which are beyond our control. The Client is encouraged to contact support for any kind of assistance with an Order’s delivery.
4.3. The Client is held responsible for downloading the Product in a timely manner after the Product has been provided by us.
4.4. Please review our Refund Policy so you are aware of your right to request for a refund.
5. Order Revision
5.1. The Client has the right to request revisions in any stage of the writing process. Once the project is complete, the client retains the right to request a revision so long as the initial instructions don’t change.
5.2. Please note that we reserve the right to decline or limit multiple revision requests if the Client’s behavior demonstrates obvious exploitation of the Writer and other unreasonable requests.
6. Refund Policy
We are responsible for delivering the Product in a timely manner and according to the Client requirements indicated in the Order. Should any of the Client’s commitments be violated the Client is entitled to a partial or a full reimbursement according to our Refund Policy.
7. The Use of the Products
7.1. When making a payment for an Order You agree it is for personal and non-commercial use only and the payment You make is a reflection of the time and effort put into conducting relevant research and writing pertaining to your Order as well as all the necessary maintenance and administration for Product delivery.
8. Personal Data and payment information: use and security
9. Account information and security
9.1. As part of the registration process you will be asked to provide your e-mail address and select a password.
9.2. You must keep your Account information secure and must not disclose it to or share it with anyone.
9.3. You will be responsible for all activities and Orders associated with your Account. If you know or suspect that someone else has Your password, you should go to your Profile and change it yourself at “Change email or password” section.
10. Intellectual Property Rights (“IPRs”)
10.1 IPRs in the Products
10.2. The Products delivered to You have been drafted by our Writers.
10.3. Full copyright in any Products or other materials delivered to You is retained by us.
10.4. Subject to payment for Products we grant You a non-exclusive license to use the Products You have ordered for your personal, non-commercial use only.
10.5. You agree not to distribute, publish, transmit, modify, display or create derivative works from, or exploit the Products and/or contents of this Website, without our prior written consent.
10.6. IPRs in any materials that You supply to us
You must ensure that any materials You provide to us (in particular those you provide/upload as a reference or source material) do not infringe upon the intellectual property or other rights of any other person or violate any applicable laws.
10.7. Sources Used
You will not be provided with articles or e-books in their entirety. Rather, excerpts cited in the Product are delivered for referencing purposes.
11.1. We reserve the right at any time to (i) change any information, specifications, features or functions of the Website or Services (ii) suspend or discontinue, temporarily or permanently, any or all of the Services or any part of the Website, including the availability of any feature, database or content, or (iii) impose limits on certain features and Services or restrict access to parts or all of the Services, in each case with or without prior notice and without any liability to You or any third party. We will use commercially reasonable efforts to notify You of changes to the Services and/or Website that, in our reasonable opinion, have the effect of materially and adversely diminishing the functionality of the Services You are interested in when using Website.
11.2. We may from time to time update or revise these Terms. If we update or revise these Terms, we will notify You either by email to Your most recently provided email address, by posting the updated or revised Terms on the Website or by any other manner chosen by us in our commercially reasonable discretion. Your use of the Website or Services following any such update or revision constitutes Your agreement to be bound by and comply with these Terms as updated or revised or You may be asked to give your explicit consent to be bound by new Terms. It is your responsibility to review the Terms periodically.
12. Contact details
If you require further information about the Website, please contact us either by phone, email or chat given in the Contact Us page on the Website or on your personal Order page.
Last Updated: 10/11/21