1010. Refund Policy Document
While we have a high customer satisfaction rate, refund requests do happen sometimes and it’s nice to know that you can get a refund from us when you need it. You are entitled to a partial or a full refund according to this Refund Policy.
Please note, each refund case is reviewed separately by our team. We reserve the right to deviate from the Refund Policy in case such deviation favours You as we understand that the circumstances might be unique and not fully covered by this Policy.
Cases when you are entitled to a full refund:
- No Writer assigned/no Orders in progress. Where we are unable to assign your paper to one of our writers due to a huge workload, we will refund 100% of the funds.
- The Writer was assigned, but you decided to cancel the order before work began. We reserve the funds from your account when the Writer is assigned. In this case, the refund amount will be 100%.
- Missed Deadline. In a scenario where our team was available to work on your paper but couldn’t proceed because we were waiting on you to send us the full instructions a full refund will be issued.
- Not satisfied with the quality. In the rare case where you are not satisfied with the quality of work delivered by our team, you are entitled to a 100% refund.
- In case a customer makes a payment twice due to a server error, or browsing issue or any other issue. A full refund for the payment that was paid by mistake will be made while the company will keep the other genuine payment paid to buy its services.
- No refund claim is accepted for Tips.
Please contact us in case of any non-described situation.
We encourage You to use or claim Your positive Balance within a year after the funds were deposited last time.
In 275 days after the last activity with the Balance, we will send You a warning email with a reminder of your current Balance. You will have another 90 days to claim the funds or use them on our platform. In case after 365 days, neither of these events takes place your Balance will be annulled. We reserve the right to restore the Balance after this period in exceptional cases. Please contact support in such cases.
After the refund confirmation, We will process it within 4-6 business days. Please note, that the company can not be held responsible for your bank fees, processing time, and/or possible delays occurring due to any bank service issues.
! Please note that all refunds will be provided via the original method of payment.
Our money back guarantee was drafted to be more customer centric. It gives you the exclusive right to request and receive a refund at any stage of your order.
- If we miss a deadline, but you still wish to receive the assignment after an extension is granted. In such circumstances, the price for your order will be recalculated to a new deadline. The difference between the initial and final prices will be refunded to you.
- For those customers who have placed an order for a 24 and 48 hours deadline, they’re not eligible for order cancellation and will only get a refund if other reasons are cited such as plagiarism. This is because our writers give top priority to urgent orders. Hence, there’s a 98% probability that by the time you issue an order cancellation, our writers will be almost done with your paper.
- When asking for a full refund, you don’t legally own the copyrights to the product. Thus, the use of the paper and all the additional materials we provide you within the course of work is legally prohibited. All materials, henceforth, become the property of our company, and we reserve the exclusive rights to publish the paper online. We may do this to protect our writers’ work.
Last Updated: 10/11/21