COVID-19 emerged without previous notice. This external factor impacted all organizations around the globe. External factors are unpredictable, and it is important for managers to be ready to act when these types of events impact operations.
Select a multinational organization in the Kingdom of Saudi Arabia and evaluate how they managed the challenges of COVID-19 in relation to the aspects below, to keep operations running successfully. Then, explain whether all industries acted in the same way to these areas of operations. Why or why not?
Customer satisfaction
Forecasting
Capacity planning
Location
Inventory management
Store layout
Scheduling
Embed course material concepts, principles, and theories, which require supporting citations along with at least two scholarly, peer-reviewed references in supporting your answer. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references.