HR PLANNING for EMES Ltd.
Errands Made Easy Services Ltd is a new business which started in early 2018 as the brainchild of Dexter Roberts an enterprising young man who graduated with a BS degree in
Business Management. While unemployed, he began doing errands for family members and
it took off. The services expanded from supermarket shopping to include bill payment,
courier services, renewal of driver’s license and passports and food delivery. Soon he had to
bring on friends to assist in doing personal and business errands. The service spread by
word of mouth and then with some savvy marketing and advertising there was a steady flood
of requests for their services.
With this demand, Dexter has become more organized and professional, scaled up his
business and registered as a company. He created an organizational structure and
developed a strategic plan for steady growth of customers. His vision and aim is to expand to
the four corners of the island and be the best known and preferred service provider, targeting
locals and visitors. His mission and objective is to build the company by developing trusted
relationships, efficient service, with the friendliest team; and he plans to use technology to
make his services more efficient.
With the onset of the Corona virus pandemic, EMES like most companies initially saw a
decline in business in the first quarter due to the curfew restrictions. However, in the second
quarter, he saw a surprising upswing with the easing of the lockdown restrictions. Business
has increased with high demand; a significant achievement in difficult economic times. In
addition to 5 Delivery Associates, 1 Admin Assistant and 1 Supervisor, the Company has a
Financial Controller and a Marketing & Social Media Manager. Dexter has always handled
Operations, Business Development along with Personnel. With his expanding business, it is
now much more than he can handle.
YOUR TASK:
You have been recently hired as the HR Business Partner to assist Dexter in implementing
his strategic plan as he operates in a post Covid-19 environment and manages the
company’s growth and expansion. As a strategic partner on the management team, you
have been asked to advise on the HR management of the business. Your task:
1. Develop a simple HR Plan to be in line with the strategic statements noted in the case
and make recommendations on three key areas: recruitment, selection and
employment to include orientation of staff. Include goals and objectives of your plan.
2. Map out a step by step process for the implementation of the plan over the next 6