How critical is customer satisfaction to a supply chain?

November 21, 2022

RESPOND TO THE TWO POST IN ATLEAST 100 WORDS
POST #1
DARIUS ROBINSON posted Nov 18, 2022 11:53 PM
Good evening class, and professor,
1. Plagiarism: I understand The American Public University plagiarism policy.
2. Research Guide and Search Tools: I have been open to even more research tools that I was not aware of during this week’s discussion. Throughout being an online college student at this University I have been exposed to plenty of resources. It is always exciting to be exposed to new resources helping improve our learning experiences and simplifying the assignment research. Two new sources that I have found good information immediately for my degree plan is the Social Science Research Network (SSRN) and Elton B. Stephens Company information (EBSCO) services. This helped me come up with a good or in my opinion an interesting topic and 3 questions following my program. The SSRN search engine really surprised me having information about supply and logistics, but yet again supply chain and logistics is everywhere.
3. Research Questions: The topic I am choosing to write about is the impact of Costumer service to a supply chain. With my topic being direct, my research paper needs to cover the positives, negatives, and analysis of costumer services in a supply chain. Thanks in advance for your support and input to my discussion for this week’s topic.
1. How critical is customer satisfaction to a supply chain?
2. What are down falls and analytical data that focuses on the negatives of too much costumer service support in a supply chain?
3. What is the impact of poor supply chain support to consumers?
Sincerely,
Darius O. Robinson
.
POST #2
Sirkel Week 2
Contains unread posts
Bryan Sirkel posted Nov 20, 2022 1:09 PMLast edited: Sunday, November 20, 2022 1:52 PM EST
I apologize for my initial post taking place today. I had difficulty with the site on Thursday and could not log in that night and Friday as well. Today it seems to be working better, but is still not fully on line.
1) I understand the University’s plagiarism policy. Having been taking classes with AMU for several years now and nearing the end of my program I can say that I am very familiar with this policy.
2) I must admit that when I first started taking courses with AMU I had difficulty in navigating through the APUS library. I was not until recently that I learned how best to utilize the search functions through the library to really seek and obtain relevant information needed for research.
I learned that when searching for reference materials it is best to start broad and then narrow the focus.
I also learned that to begin to narrow the focus write out your a brief description of your research topic.
Lastly, I learned that to really narrow the focus, use and identify key terms within the broader topic.
3) When assessing stadium vulnerabilities, how does the use of unmanned aerial vehicles enhance the overall ability to provide effective situational awareness?
When utilizing a unified command model, how can we bridge the gap to effectively communicate between the branches?
How does proper and verified intelligence sources play into the preplan during a large scale stadium event?
I am still working through a topic, but I think I may have settled on Assessing security vulnerabilities at stadiums especially, large, mega stadiums that hold in the ballpark of 70,000 plus people. Typically large events are always a target for terrorism, due to the large amount of people that attend and the ability to for immediate coverage after the attack, which leads to notoriety toward a specific groups carrying out the attack.

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