One of the most important areas of focus in pursuing operational excellence is improving inventory and supply chain performance. As we have seen, supply chain shortcomings have regularly made headlines during the COVID-19 pandemic. In addressing the following questions, support your response with specific references to this week’s course materials.

Locate and post a link to a news story from the last six months published in The Wall Street Journal or other reputable source about an inventory or supply chain issue. This need not be directly related to COVID-19.

Briefly summarize the issue including what went wrong and the impact this had on customers.

What steps did the organization and/or its supply chain/logistics partners take to address the issue? What was the outcome?

Given the information available at the time, what could have been done differently to mitigate the impact on the supply chain?