Why do customer service employees often show poor attitudes towards their customers?

April 10, 2022

Why do customer service employees often show poor attitudes towards their customers? Do not do cover letter, opening or ending please, I will take care of them afterwards. Otherwise, please follow the instructions document while using the references I have provided.
Here is the outline I have made: https://miro.com/app/board/uXjVOA7FXhA=/
Please follow it to a tee and if you have any uncertainties or conclusions please feel free to ask for clarification.

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